Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and Love Hacks LLC, a Tennessee limited liability company doing business as Relationship Theory (“Relationship Theory,” “we,” “us,” or “our”), governing your use of the Relationship Theory portal (the “Service”), a practice platform for professionals and their clients. By creating an account, accepting an invitation, or using the Service, you agree to these Terms and to our Privacy Policy, and, where you use the Service to handle your Clients’ protected health information, to our Business Associate Agreement. If you do not agree, do not use the Service.

Professionals accept these Terms, the Privacy Policy, and the Business Associate Agreement when they first sign in, and again whenever we materially change them. We record the date and version accepted.

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a practice or other business, you represent that you are authorized to bind that organization to these Terms.

Professional accounts are currently offered to professionals located in Canada and the United States. Receiving payouts through the Service requires a bank account and a tax identity in the professional's own country, and payouts are made in that country's currency. Clients may be located elsewhere.

The Service is a practice platform for professionals and their clients. It helps Professionals work with their Clients through trainings, reps, reflections, scheduling, sessions, notes, intake forms and agreements, payments, and, for Professionals, a community.

The Service is software that supports your practice. It is not itself professional advice, care, or treatment, and it does not replace your own professional judgment, licensing, or legal obligations. You are solely responsible for the care and services you provide and for your own compliance with the laws and professional standards that govern your practice. Where you use the Service to create, receive, maintain, or transmit your Clients’ protected health information, we act as your Business Associate under our Business Associate Agreement. If you or someone you know is in crisis or needs emergency care, contact a qualified professional or local emergency services; the Service is not an emergency service.

The Service is new and still being refined. Features may change, be added, or be removed; it may contain bugs or be unavailable at times; and it is provided on an “as is” and “as available” basis. We may contact you for feedback, and we may use your feedback to improve the Service without obligation to you. Please keep your own copies of anything important to you.

You are responsible for the accuracy of your account information, for keeping your password secure, and for all activity under your account. Tell us promptly if you suspect unauthorized use. You may not share, sell, or transfer your account, and each person using the Service must have their own login.

Two-factor authentication is required for every Professional account and is available to Clients. Keep your authenticator and recovery codes safe; we cannot recover them for you. For your protection, the Service signs you out automatically after a period of inactivity, and we may require you to sign in again after a security event.

If you are a Professional, you are solely responsible for your relationship with your Clients, including the services you provide, your professional qualifications and any licensing that applies to you, the content you enter, and obtaining any consents required to invite a Client and to handle their information. You act as the party who decides how your Clients’ information is used; we handle it on your behalf as described in our Privacy Policy and, for protected health information, our Business Associate Agreement.

You agree to use the Service only for lawful purposes, to represent your qualifications honestly, and to comply with the professional, licensing, and privacy laws that apply to your practice, including HIPAA where it applies to you.

Professionals set their own booking rules in the Service, including how far in advance a session may be booked, their cancellation window, and any late-cancellation or no-show fees. Those rules are shown to a Client before the Client confirms a booking. A Professional who changes their rules is responsible for communicating the change to their Clients.

If you are a Client, your professional relationship is with your Professional, not with Relationship Theory. Questions about your care, sessions, records, or charges should go to your Professional.

You agree not to:

• Use the Service for anything unlawful, harmful, deceptive, or that infringes others’ rights.
• Upload content you have no right to share, or that you are not authorized to place in the Service.
• Attempt to access another user’s or practice’s data, or to break, probe, or overload the Service or its security.
• Reverse-engineer, copy, resell, or build a competing product from the Service.
• Use the Service to send spam or to harass, abuse, or harm anyone.

We may suspend or remove content or accounts that violate these Terms or that put the Service or others at risk.

Automatic renewal, please read. Paid plans automatically renew and your payment method is charged at the start of each billing period (monthly or annually) at the price shown when you subscribe, until you cancel. You are enrolling in a recurring subscription with no fixed end date. You can cancel at any time from your account settings, and we make cancellation available online without needing to call or email us. An invoice for each charge is available in your account settings. If you are on an annual plan, we will also email you a reminder before it renews, including the renewal date, the amount, and how to cancel.

Paid plans are billed in advance. Prices, plan features, and client limits are shown in the portal and may change; if we change the price of your plan, we will give you notice before the new price applies to your next renewal. If you switch between monthly and annual billing, the then-current price for the new billing period applies.

Cancellation takes effect at the end of your current billing period, and you keep access until then. Except where required by law or expressly stated, fees are non-refundable, and partial periods are not refunded or prorated.

Payments are processed by our payment provider, Stripe. You authorize us and Stripe to charge your payment method for the fees due. If a payment fails, we may retry it and may limit or suspend access until it is resolved.

Training programs. If you enroll in a training program, you pay the training fee shown at enrollment. Where a program includes a membership that starts automatically when the training ends, we show you the start date and price at checkout and ask for your express consent before charging anything; you can change or cancel that membership at any time before it starts, from your account settings. The training fee is non-refundable except where required by law.

When a subscription ends. When your paid plan ends for any reason, you can no longer use the Service with your Clients, and your Clients can no longer book sessions or add to their notes. For a limited window shown in the portal, your Clients can still sign in to view their own journal. We keep records after your plan ends as described in our Privacy Policy and Business Associate Agreement.

The Service lets a Professional charge their own Clients for sessions, prepaid packages, and fees under their cancellation policy, processed through Stripe. When a Professional collects payment from a Client, the Professional (not Relationship Theory) is the merchant and the provider of those services, and is responsible for delivering them, for any refunds to their Client, for applicable taxes, and for chargebacks or disputes on those charges.

If you are a Client and you save a payment method, you authorize your Professional to charge it, through the Service, for sessions you book, packages you buy, and any late-cancellation or no-show fee under your Professional’s policy. The amount and the policy are shown to you before you confirm a booking. Session charges are collected after the session ends, following a short grace period in which your Professional can adjust or cancel the charge. Receipts for each charge are available in your account settings.

We facilitate these payments and deduct a platform fee of 5.9% + CA$0.30 for professionals in Canada and 5.9% + $0.30 for professionals in the United States from each successful client payment. The platform fee includes card processing. If a Professional refunds a charge or a Client disputes it, the Professional bears the refund and any dispute fee charged by the payment processor, and the platform fee is not returned. The rate shown here is the current rate; each charge is recorded at the rate in effect when it was collected. We are not a party to the services a Professional sells to their Clients.

To receive payouts, a Professional must complete Stripe’s onboarding and agree to the Stripe Connected Account Agreement, including the Stripe Terms of Service. Stripe may require identity and tax information and may issue tax forms as required by law. Payout timing is governed by Stripe.

You keep ownership of the content you put into the Service: your practice materials, client notes, and the information you enter. You grant us a limited license to host, store, process, and display that content solely to operate and provide the Service to you and, where applicable, to your Clients. We do not use your content for advertising, we do not sell it, and we do not use it to train artificial-intelligence models.

The Service itself, including the software, design, trainings and program materials we provide, the Relationship Theory name and logo, and all related intellectual property, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You may not use our marks or materials without our permission.

The Service works with third-party providers, including Stripe for payments, Google Calendar for optional calendar syncing, and Circle for the Professional community. Your use of those features may be subject to the third party’s own terms, and we are not responsible for their services. Connecting an optional integration, like a calendar, is your choice and can be disconnected at any time.

The Professional community is a space for Professionals, not Clients. Membership follows your plan, and your conduct there is also governed by the community platform’s own terms.

We are always improving the Service, and we may add, change, suspend, or discontinue features (or the Service as a whole) at any time. If we make a change that materially reduces the core functionality of a paid plan, we will give you reasonable notice, and you may cancel as described above. We are not liable to you or anyone else for modifying or discontinuing any part of the Service.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. On termination, your right to use the Service ends; sections that by their nature should survive (such as payment obligations, disclaimers, and limitation of liability) will survive. We handle your data after termination as described in our Privacy Policy, and we handle protected health information as described in our Business Associate Agreement.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Using the Service does not by itself make you compliant with HIPAA or any other law; you remain responsible for the safeguards and practices your profession requires. Any outcomes depend on the Professional and the Client, not on us.

To the fullest extent permitted by law, Relationship Theory and its owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim (or, if you are a Client who paid us nothing, one hundred U.S. dollars). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You agree to indemnify and hold harmless Relationship Theory and its owners, employees, and providers from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your professional relationships and services, or your breach of these Terms or of any law or third-party right.

Please read this section carefully. It affects how disputes between you and Relationship Theory are resolved and requires them to be handled by individual arbitration rather than in court.

Agreement to arbitrate. You and Relationship Theory agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot first be resolved informally will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be administered by a recognized arbitration provider under its consumer rules, and will take place in Tennessee or, at your election, by phone or video or in your home county. The arbitrator decides all issues, except that a court decides the enforceability of this section.

Class-action and jury-trial waiver. You and Relationship Theory agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding. You and Relationship Theory also waive any right to a jury trial.

Informal resolution first. Before starting an arbitration, you agree to email us at the address below with a description of your claim and give us 30 days to try to resolve it informally in good faith.

If any part of this section is found unenforceable for a particular claim, that claim will proceed in the courts described in “Governing law and disputes” below, but the rest of this section still applies.

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-laws rules. You agree that any dispute relating to these Terms or the Service will be resolved in the courts located in that jurisdiction, and you consent to their jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.

By using the Service, you consent to receive communications from us electronically, including these Terms, notices, receipts, and service messages, by email or through the portal, and you agree that electronic agreements, notices, and records satisfy any legal requirement that they be in writing. You are responsible for keeping your email address current.

Service and security messages (such as invitations, receipts, billing notices, and security notices) are part of the Service and cannot be turned off. Clients can turn session reminders on or off in their settings. We do not send marketing email to Clients, and we do not send text messages.

Entire agreement. These Terms, together with our Privacy Policy, Business Associate Agreement, and any plan details referenced in the portal, are the entire agreement between you and Relationship Theory about the Service, and replace any prior agreements on that subject.

Severability. If any part of these Terms is found unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest stays in effect.

No waiver. Our not enforcing a provision is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit each party’s permitted successors.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, outages, or acts of third-party providers.

Notices. We may give you notice by email or through the portal; you may give us notice at the contact address below.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above, and Professionals will be asked to review and accept the updated Terms at their next sign-in. Your continued use of the Service after a change means you accept the updated Terms.

Questions about these Terms? Email us at support@relationshiptheory.com.